PROCEDURE |
1. | CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. Result |
Result | Proceed to | |
Cellular phone is compatible |
A | | Cellular phone is not compatible |
B |
HINT: It is important to check the cellular phone compatibility charts carefully:
- Some apps may only work on cellular phones.
- Some apps may only work when paired to a vehicle.
- Some cellular phones do not support all features.
| B |
 | RECOMMEND COMPATIBLE CELLULAR PHONE |
|
A |
 | |
| 2. |
CONFIRM CELLULAR PHONE SIGNAL | (a)
A 3G or higher connection is required for proper Connected Navigation
functionality. If a 3G or higher connection is not available, some
applications may not function properly. (Wi-Fi is not an approved
connection for Connected Navigation services.)
|
NEXT | |
| |
| 3. |
CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE |
(a) Pair the customer's cellular phone to the vehicle. Result |
Result | Proceed to | |
Cellular phone is not successfully paired |
A | | Cellular phone is successfully paired |
B |
| B |
| GO TO STEP 5 |
|
A | |
| |
| 4. |
CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE |
(a) Check that a known good cellular phone can be paired to the customer's vehicle. Result |
Result | Proceed to | |
Cellular phone is successfully paired |
A | | Cellular phone is not successfully paired |
B | HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
| A |
| RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B |
| GO TO STEP 8 |
| 5. |
CHECK DATA APPS FUNCTION ON THE HEAD UNIT |
(a) Make sure that the customer's cellular phone is paired with the vehicle.
(b) Start an internet search app on the head unit. (c) Check if a search can be made. Result |
Result | Proceed to | |
Head unit data app does not function properly |
A | | Head unit data app functions properly |
B |
| B |
| END (NO PROBLEM WAS FOUND) |
|
A | |
| |
| 6. |
RECORD ERROR MESSAGES IF PRESENT |
|
NEXT | |
| |
| 7. |
CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE |
(a) Make sure that a known good cellular phone is paired with vehicle.
(b) Start an internet search app on the head unit. (c) Check if a search can be made. Result |
Result | Proceed to | |
Head unit data app functions properly |
A | | Head unit data app does not function properly |
B | HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
| A |
| RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
B | |
| |
| 8. |
PERFORM CONNECTED NAVIGATION RESET PROCEDURE |
(a) Perform Connected Navigation reset procedure (See page
 ). Result |
Result | Proceed to | |
The problem symptom has been repaired |
A | | The problem symptom has not been repaired |
B |
| A |
| END |
| B |
| PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE | | 
