PROCEDURE |
1. | CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. Result |
Result | Proceed to | |
Cellular phone is compatible |
A | | Cellular phone is not compatible |
B |
HINT: It is important to check the cellular phone compatibility charts carefully:
- Some apps may only work on cellular phones.
- Some apps may only work when paired to a vehicle.
- Some cellular phones do not support all features.
| B |
 | RECOMMEND COMPATIBLE CELLULAR PHONE |
|
A |
 | |
| 2. |
CONFIRM CELLULAR PHONE SIGNAL | (a)
A 3G or higher connection is required for proper Entune functionality.
If a 3G or higher connection is not available, some applications may not
function properly. (Wi-Fi is not an approved connection for Entune
services.)
|
NEXT | |
| |
| 3. |
CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE |
(a) Pair the customer's cellular phone to the vehicle. Result |
Result | Proceed to | |
Cellular phone is not successfully paired |
A | | Cellular phone is successfully paired |
B |
| B |
| GO TO STEP 5 |
|
A | |
| |
| 4. |
CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE |
(a) Check that a known good cellular phone can be paired to the customer's vehicle. Result |
Result | Proceed to | |
Cellular phone is successfully paired |
A | | Cellular phone is not successfully paired |
B | HINT: For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.
| A |
| RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B |
| GO TO STEP 12 |
| 5. |
CHECK ENTUNE APPS FUNCTION WHEN PAIRED |
(a) Proceed to the appropriate section based on the customer concern in the table below. Result |
Result | Proceed to | |
Head unit data apps (e.g. internet search) do not function properly |
A | | Head unit internet radio apps do not function properly |
B | HINT: This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.
| B |
| GO TO STEP 9 |
|
A | |
| |
| 6. |
CHECK DATA APPS FUNCTION ON THE HEAD UNIT |
(a) Make sure that the customer's cellular phone is paired with the vehicle.
(b) Start an internet search app on the head unit. (c) Check if a search can be made. Result |
Result | Proceed to | |
Head unit data app does not function properly |
A | | Head unit data app functions properly |
B |
| B |
| END (NO PROBLEM WAS FOUND) |
|
A | |
| |
| 7. |
RECORD ERROR MESSAGES IF PRESENT |
|
NEXT | |
| |
| 8. |
CHECK ENTUNE SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE |
(a) Make sure that a known good cellular phone is paired with vehicle.
(b) Start an internet search app on the head unit. (c) Check if a search can be made. Result |
Result | Proceed to | |
Head unit data app functions properly |
A | | Head unit data app does not function properly |
B | HINT: For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.
| A |
| RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B |
| GO TO STEP 12 |
| 9. |
CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE |
(a) Make sure that the customer's cellular phone is paired with the vehicle.
(b) Start an internet radio app on the head unit. (c) Check that the audio can be heard through the vehicle's speakers. Result |
Result | Proceed to | |
Head unit internet radio app does not function properly |
A | | Head unit internet radio app functions properly |
B |
| B |
| END (NO PROBLEM WAS FOUND) |
|
A | |
| |
| 10. |
RECORD ERROR MESSAGES IF PRESENT |
|
NEXT | |
| |
| 11. |
CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE |
(a) Make sure that a known good cellular phone is paired with the vehicle.
(b) Start an internet radio app on the head unit. (c) Check that the audio can be heard through the speakers. Result |
Result | Proceed to | |
Head unit internet radio app does not function properly using a known good phone |
A | | Head unit internet radio app functions properly using known good phone |
B | HINT: For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.
| B |
| RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
A | |
| |
| 12. |
PERFORM ENTUNE RESET PROCEDURE | (a) Perform Entune reset procedure (See page
 ). Result |
Result | Proceed to | |
The problem symptom has been repaired |
A | | The problem symptom has not been repaired |
B |
| A |
| END |
| B |
| PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE | | 
